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Emilie Michaux This is your About Page. It's a great opportunity to give a full background on who you are, what you do, and what your website has to offer. Double click on the text box to start editing your content and make sure to add all the relevant details you want to share with site visitors.

Els Ory My name is Els, my interest in communication, working with people and languages were immediately apparent from my choice of study: a Master’s degree in interpreting, Dutch-French-Spanish. After four years in international telemarketing and tele sales (tele sales coach and program manager, I became office manager in a production environment in the automotive sector. When I kept being asked to ‘give training courses’ at this company, it became clear that IMPACT was the right choice for me. For more than 20 years , I enthusiastically provide a range of skills training courses in personal development, sales and leadership/management. In particular, an open feedback culture and motivating development systems and are my real passion. A fun fact about me: as an attentive spectator (and occasionally a participant) of sports matches, I often pay more attention to the interactions between players and the coach’s feedback than to the course of the game itself. That’s why anecdotes and comparisons with the world of sports – as well as comparisons with everyday life at home-situations, frequently find their way into my training sessions.

Assessments & Development Center Discover and develop talent Contact us for more information What does IMPACT offer? ✔ Employee development: Focused on employees' current performance and growth within their roles ✔ Potential assessment: Identification of future talent for internal advancement or talent management ✔ Selection: Assessment of internal or external candidates for the right fit within your organisation ✔ Capacities: Understanding the intellectual and intrinsic capabilities of employees Our approach ✔ Corporate Culture and Environment: We first dive into the culture and working environment to get a clear picture of the organisation ✔ Evaluation Criteria: Together, we establish the criteria for assessing personality, skills, values, motivation, intelligence and behaviour What does an Assessment/Development Centre include? ✔ Structured Interview: Explores experience, motivation and future vision of the candidate ✔ Scientific Test Battery: Cognitive tests Emotional ability test Personality tests Professional skills tests, knowledge tests, language tests ✔ Modular Composition: The assessment can be customised with different modules depending on your needs Reporting and Feedback ✔ Digital or Oral: Detailed reporting, including generic competences or company-specific values ✔ Training and Guidance: Relevant tips, advice for managers, and recommendations for training paths ✔ Flexibility in Reporting: Reports are delivered according to your requirements, with the possibility of further guidance after the assessment Speed and Flexibility ✔ Short lead time: we take into account the urgency of the assignment and the availability of the candidate Flexible scheduling: Assessments can take place after office hours or at weekends ✔ Feedback and Report: Immediate verbal feedback followed by the digital report within the agreed timeframe 💡 IMPACT has been a recognised recruitment and selection agency for more than 30 years, guaranteeing customisation and adherence to ethical guidelines.

Attract and onboard talented people Set up recruitment policy Selection and assessment Implement onboarding processes and induction programmes Mentorship programs Contact us for more information

Koen Van Holderbeke I graduated as an Occupational and Organizational Psychologist from KULeuven. In the first years of my career, I developed and implemented various HR tools and systems for Philips Belgium. Then I became HR Business Partner of the R&D department of Philips in Leuven. In a next career step, as HR Director for the Remote Control division, I became responsible for the HR policy in, among others, the sites in Leuven, Portugal, Mexico, Singapore and China. After a career at Philips, I became Global HR Director at Denon & Marantz Global OEM and then Premium Sound Solutions. I joined IMPACT in 2020 where my main focus is on various HR consulting projects & guidance projects, Management Training and coaching. In my spare time you can regularly find me in the region around Barcelona discovering local design, culture and culinary specialties.

Twiggy Peeters This is your About Page. It's a great opportunity to give a full background on who you are, what you do, and what your website has to offer. Double click on the text box to start editing your content and make sure to add all the relevant details you want to share with site visitors.

Mieke Casier I am Mieke, born in 1974 and graduated in Industrial and Organisational Psychology from KU Leuven. I started my career in Corporate Marketing Research at Inbev and after my internship I continued working for External Relations. Since 1997, I have been working at IMPACT as a consultant/trainer, meanwhile also as a co-director. Besides providing workshops, I largely immerse myself in providing HR and Organisational Advice, Coaching & Assessments. From 2006, IMPACT also specialised in individual and team coaching with the accompanying certifications (still new at the time!). I also guide the process in the event of conflicts or tensions within organisations and also more specifically after merging departments, a merger or restructuring. What particularly fascinates me? I get energy from analysing organisations and people to evolve towards optimal and sustainable forms of cooperation. Challenging people & organisations in a pleasant way, making them believe in themselves and striving for performance & commitment! I took courses at Vlerick Business School, Pearson, The Coaching Square, OPP, Pearson and PEN Psychodiagnostics. In my spare time, I enjoy being creative, love nature and art, pay attention to physical and mental health and am closely involved as a volunteer with Plan International. Openness to differences and respect for people, animals & resources are values I deeply care about.

Believe you can and you're halfway there –Theodore Roosevelt – Personal coaching Coaching: Focused on Your Growth ✔ Development of specific skills such as communication, leadership, time management, presentation, negotiation, stress management, assertiveness and problem-solving skills ✔ Specific support for personal issues, such as dealing with managers, customers, colleagues or evaluation interviews ✔ Strengthen your confidence and improve your effectiveness in both personal and professional life What does IMPACT Coaching offer? ✔ Feedback, exercises, tools and techniques for your development ✔ Use of personality questionnaires to understand your current skills Coaching can take place face-to-face, in-company, at the IMPACT office or online. Request a coaching

Subsidy options Career cheques SME portfolio Flemish Training Leave

Stijn Vandenberk I’m Stijn (1963). I studied at Ghent University and obtained a Master’s degree in Psychological and Educational Sciences. During my internship at Arcelor Mittal, my interest in the various aspects of HR grew. Later, I had the opportunity to discover my passion for delivering workshops, training sessions and courses under the guidance of Prof. Dr. P. Coetsier. During my military service, I further refined my skills in selection and assessment at the CRS (Selection and Recruitment Service of the Belgian Army). After a brief period at another consultancy firm, I co-founded IMPACT in 1991, together with a few colleagues at the time. I’m still a managing partner there today. Over the years, I’ve built up extensive experience across various business sectors and at different levels: from top and middle management to employees and workers. Together with my colleagues, it’s our passion to help people further develop their motivation and talents through assessment advice, consulting, training, and coaching. I hope to continue doing this wonderful job for many years to come, with just as much passion.

Katleen Detloff I’m Katleen, born in 1975, and I graduated in Nutrition and Dietetics in 1997. My career started in the pharmaceutical sector at Bayer, where I quickly stepped into the world of clinical research. Thanks to the opportunities I received, I advanced to the role of team leader in 2006. What drives me? People! I gain energy from collaboration, keeping up with new developments, and seeing opportunities in change. That’s what makes every job exciting and meaningful for me. After a rewarding career in pharma, I’m glad I can continue pursuing my passion at IMPACT. Our mission – helping people grow – aligns perfectly with my values. As management & team support, I ensure smooth administration, contribute to the development of new training programs, and focus on projects in the healthcare sector. In my free time, I enjoy being outdoors, staying active, and volunteering. Because I believe in creating an impact there too.

Trainings & Workshops We translate evidence-based models into concrete, practical skills and insights that can be applied on a daily basis. Contact us for more information In-company or in our training room at IMPACT Customer orientation Back to overview Interest based negotiation Preparing for a negotiation. The principles of a good negociation to achieve a win-win outcome Seeking long-term solutions Identifying the true motivation behind the argumentation Negotiating from unequal power relations What if negotiation is impossible? Sales Preparing a prospection or follow-up meeting Drafting the elevator pitch Sellogram Frequently Asked Questions Dealing with resistance Customer psychology Being able to make an agreement by telephone The sales pitch Dealing with complaints Holding challenging commercial meetings Customer oriented communication Customer-oriented actions Understanding your customer and his needs The 3 levels of a customer-oriented approach Communicating via telephone, e-mail and face-to-face Responding to the customer's different behaviours Having difficult discussions in a correct manner Dealing with complaints The correct way to say ‘no’ to customers Subsidy options