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Career development & coaching Talent development and planning Customised 360° trajectories Competence and skills matrices Define personal development plans and training plans Age-aware career development Exit and offboarding programmes ... Contact us for more information

Trainings & Workshops We translate evidence-based models into concrete, practical skills and insights that can be applied on a daily basis. In-company or in our training room at IMPACT Contact us for more information Leadership & Management Back to overview Leadership skills Estimating employee competencies Giving instructions Establishing standards and objectives Correcting mistakes and non conformities Motivating employees Conducting a motivational interview Delegating Disciplining Communicating bad news Evaluating in a motivational manner The purpose of evaluations Conditions for a good evaluation Preparing an evaluation Holding evaluation meetings: Introduction Evaluation Making agreements Reaching a concrete plan of action Follow-up Authentic and natural leadership How do I guide in an ever-changing environment? Evolution and benefits of the new way of leading Modern-evidence-based leading: Influence Inspiration Intellectual challenge Individual attention Building blocks to achieve transformational leadership: Self-awareness Vulnerability & psychological safety Self-care Mission Safety coaching Sensitisation The ABC model The Johari Window How do you correct behaviour? How do you encourage safe behaviour? Giving acceptable feedback in relation to unsafe actions How do you hold a safety meeting? Reacting assertively to unsafe behaviour of a colleague, external visitor or boss How do I say “no” to a request to do something that is ‘unsafe’? How do I continue to push safe actions? DEI for leaders Diversity Management: How do I make good decisions? Feedback: 'I' method for respectfull feedback Responding to resistance and/or discrimination How to collaborate respectfully? Leadership & emotional intelligence Evaluation of the organisation and the role of the manager Communication Assertiveness Motivation Situational leadership Emotional intelligence (BarOn EQi-questionnaire) Conflict management Giving feedback Well-being policy Raise awareness of the importance of a good attendance policy Explain your own absenteeism policy Raise the absenteeism threshold Lower the work resumption threshold Study different forms of conversation Deal with long absences Motivate non- absentees Energetic Leadership in collaboration with Twiggy Peeters - Energy Coach The energy-stress balance Self-care / energy guarantee Work Private life Myself Stress – how to get out of the reptilian brain Energy Management vs Time management Sources of energy: Physical Mental Emotional Spiritual How do I recharge my batteries? Self-assessment 8 steps for more energy 5 steps for more connection Leadership in projects Develop your leadership skills as a project manager Learn to apply effective stakeholder management Build and motivate strong project teams Be confident in setting boundaries based on clear objectives and agreements Lead project meetings in a focused and results-oriented manner Strengthen your collaborative communication within projects Manage your time and priorities as a project leader Create a positive and open project culture to ensure smooth collaboration Coaching style leadership Awareness that the supervisor or manager/coach is the essential link between the organisation's targets and the efficiency of the employees How to give feedback Various leadership styles Insight and reflection of own motivators and the motivation of the employees Considering effective and feasible activities to motivate employees Coaching employees Workable work and Staying vital in your job Insight into workable work, contributing to sustainable employability Legal framework and pension arrangements Mental vitality, the psychology of aging Physical health Motivation and purpose Concrete action plan towards retirement Project-management Conditions at the start-up of a project Projects as part of structured problem-solving Communicate or hold meetings? Targeted project meetings Communication in projects: kick-off, follow-up Schedule of activities Lessons learned Project management instruments Change management Understanding change Planning change Managing change Gaining insight into the change process Recognising, understanding and acknowledging yourself and your reactions Using techniques that help us accept the change Tips and pitfalls in each phase of the process Communicating in times of change Subsidy options

Martine Eerdekens This is your About Page. It's a great opportunity to give a full background on who you are, what you do, and what your website has to offer. Double click on the text box to start editing your content and make sure to add all the relevant details you want to share with site visitors.

IMPACT bv general PRIVACY POLICY IMPACT bv General PRIVACY POLICY IMPACT bv attaches great importance to the protection of your personal data and respects your privacy. This privacy policy aims to provide clear and transparent information about what data we collect and how we handle personal data. We do everything possible to ensure your privacy, and we therefore treat your personal data carefully. IMPACT bv adheres to the laws and regulations in all cases, including the General Data Protection Regulation. This implies at a minimum that we: process your personal data in accordance with the purpose for which it was provided; these purposes and type of personal data are described in this privacy policy; limit the processing of your personal data to only those data that are minimally necessary for the purposes for which they are processed; ask for your explicit consent to process your personal data; have taken appropriate technical and organisational measures to ensure the security of your personal data; do not disclose personal data to other parties, unless this is necessary for the purposes for which they were provided; are aware of your rights regarding your personal data, make you aware of these rights, and respect them. As IMPACT bv, we are responsible for the processing of your personal data. If, after reading our privacy policy, you have questions about the processing of your personal data or the exercise of your rights, you can submit these to the contact details below: IMPACT bv Klein Dalenstraat 26b2 3020 WINKSELE BELGIUM info@impact-bv.be Telephone: +32 16 52 09 94 www.impact-bv.be Personal data that we process and for what purpose IMPACT bv processes your personal data when you use our services and/or because you or third parties provide these to us. Below you will find an overview of the personal data that we process: Name of organisation First and last name Address information VAT number Telephone number E-mail address Location data Financial information Questionnaires and test results (see also IMPACT bv Assessments privacy policy) CVs Other personal data IMPACT bv processes your personal data for the following purposes: Handling your payment Sending our newsletter and/or advertising brochure To be able to call, Skype, deliver mail, send text messages, use Whatsapp or e-mail if this is necessary to be able to perform our services and administration To inform you about changes to our services To deliver services or administrative information (training, coaching, consulting, assessment, proposals, invoices, etc.) to you To personalise our services Commercial purposes (sales leads, marketing…) Social media: We do not (automated or otherwise) extract personal data within our systems from social media platforms. If you contact us via social media, we will take note of this and answer your question. The further handling of your question is via e-mail. The information and data that you share with us via social media falls is subject to the security and responsibility of that specific platform (e.g. Facebook, Linkedin…). How long we keep personal data IMPACT bv does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data are collected. We use the following retention period: 10 years after last use (unless the law prescribes other periods). Sharing of personal data with third parties IMPACT bv will only share your personal data with third parties if this is necessary for the execution of the agreement and to comply with a possible legal obligation. We enter into a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. IMPACT bv remains responsible for these processes. In addition, IMPACT bv provides your personal data to other third parties only with your explicit permission. Cookies or similar technologies that we use IMPACT bv does not use cookies or similar technologies. View, modify or erase data You have the right to access, rectify or erase your personal data. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by IMPACT bv, and you have the right to data portability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organisation indicated by you. You can send a request for access, rectification, erasure, transfer of your personal data, or to request withdrawal of your consent or object to the processing of your personal data, to info@impact-bv.be . To ensure that the request for access is being made by you, we request that you send a copy of your proof of identity with the request. In this copy, be sure to black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), and passport number. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks. How we protect personal data IMPACT bv takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. If you believe that your data is not properly protected or there are indications of abuse, please contact us at info@impact-bv.be . We have taken appropriate technical and organisational measures to protect your personal data and to guarantee its confidentiality. These include measures that protect the data against breaches, loss and unlawful processing. For example, we have taken the following measures: All who are able to access your data on behalf of IMPACT bv are obliged to maintain their confidentiality. We use a user name and password policy on all our systems. We pseudonymise/anonymise where possible/necessary. We make back-ups of the personal data in order to be able to recover these in the case of physical or technical problems; We regularly test and evaluate our measures; Our staff have been informed of the importance of protecting personal data. In the event of a data breach, we will report this to the Data Protection Authority (Privacy Commission), as well as to those involved, within 72 hours when there is a high risk of violating their privacy, security and other rights. Your rights regarding your data You are entitled to access to and a copy of the personal data that relates to you. You are entitled to correction and addition if your information is incorrect or incomplete. You can receive the personal data that you have provided and that we process in a structured, current and machine-readable format, so that you can pass it on to another controller or so that we can transfer it to another controller, if you request such and if such is technically feasible. For the processing of personal data that we have obtained based on your consent, you can withdraw your consent at any time. The processing of these data before the withdrawal of consent remains valid. Complaints If you have a complaint about the processing of your personal data or about the exercise of your rights, we ask you to contact us directly about this. You always have the right to file a complaint with the Data Protection Authority (Privacy Commission) – this is the supervisory authority in the area of privacy protection) – or to initiate legal proceedings. Privacy policy change IMPACT bv may change its privacy policy. We will announce this change on our website. The most recent change occurred on 24 May 2019. Older versions of our privacy policy will be stored in our archive. To consult these, please send us a request by e-mail. PRIVACY STATEMENT forassessments of IMPACT bv IMPACT bv attaches great importance to the protection of your personal data (and respecting your privacy). This privacy policy aims to provide clear and transparent information about which data we collect and how we handle personal data. We do everything possible to ensure your privacy, and we therefore treat your personal data carefully. In all cases, IMPACT bv adheres to the applicable laws and regulations, including the General Data Protection Regulation. This implies at a minimum that we: process your personal data in accordance with the purpose for which it was provided; these purposes and type of personal data are described in this privacy policy; limit the processing of personal data to only those data that are necessary for the purposes for which they are processed; ask for your express consent if we need it for the processing of your personal data; have taken appropriate technical and organisational measures to ensure the security of your personal data; do not disclose personal data to other parties, unless this is necessary for the purposes for which they were provided; are aware of your rights regarding your personal data, make you aware of these rights, and respect them. As IMPACT bv, we are responsible for the processing of your personal data. If, after reading our privacy policy, you have questions about the processing of your personal data or the exercise of your rights, you can submit these to the contact details below: IMPACT bv Klein Dalenstraat 26b2 3020 WINKSELE info@impact-bv.be Telephone: +32 16 52 09 94 www.impact-bv.be Which personal data do we process and for what purpose Your personal data is processed by IMPACT bv for the following purposes: To check data for completeness and accuracy; To assess your suitability for a specific position or assignment; To allow you to participate in (online) testing offered by IMPACT bv, and to generate test results; To promote and stimulate your personal development To inform third parties about employment advice for a specific position and test results; To use these and pass them on to the client For the above purposes, we may request, process and save the following personal data relating to you: Personal data: sex, name, first name, age, address, telephone number, e-mail address, motivation, driver’s license, residence permit, diplomas, other CV information. We use the collected data only for the purposes for which we obtained the data from you. With whom do we share your personal data? The assessors and the client. How do we protect your personal data? IMPACT bv makes every effort to take organisational and technical measures to protect your personal data against unlawful processing and/or loss. Employees of IMPACT bv who have access to your personal data are bound by confidentiality. The data are kept on 1 central computer, namely the computer of the Consultant Assistant, to which only she/he and the statutory manager have access. This computer is protected against unauthorised access by, for example, firewall protection and login requirements. IMPACT bv accepts no liability whatsoever for any damage resulting from the use of the personal data by third parties to whom these data were provided on the basis of this privacy policy or with your consent. How long do we keep your personal data? IMPACT bv does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data are collected. We use the following retention period: 10 years after last use (unless the law prescribes other periods). Disclosure to third parties We may provide the data that you give to us to third parties if this is necessary to achieve the purposes described above. We will not pass on the data you provide to other third parties, unless this is legally required and permitted, or if we have a legitimate interest in this. An example of this is the police requesting (personal) data from us in the context of an investigation with the authorisation of the public prosecutor’s office. We can also share personal data with other third parties if you give us your written consent for this. You have the right to refuse this consent and to withdraw it at any time. How we protect personal data IMPACT bv takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. If you believe that your data is not properly protected or there are indications of abuse, please contact us at info@impact-bv.be . We have taken appropriate technical and organisational measures to protect your personal data and to guarantee its confidentiality. These include measures that protect the data against breaches, loss and unlawful processing. For example, we have taken the following measures: All who are able to access your data on behalf of IMPACT bv are obliged to maintain their confidentiality. We use a user name and password policy on all our systems. We pseudonymise/anonymise where possible/necessary. We make back-ups of the personal data in order to be able to recover these in the case of physical or technical problems; We regularly test and evaluate our measures; Our staff have been informed of the importance of protecting personal data. In the event of a data breach, we will report this to the Data Protection Authority (Privacy Commission), as well as to those involved, within 72 hours when there is a high risk of violating their privacy, security and other rights. Your rights regarding your data After you have received feedback from the client you are entitled to verbal feedback from the assessor involved and to access the data that relates to you. For the processing of data that we have obtained on the basis of your consent, you can withdraw your consent at any time. The processing of these data before the withdrawal of consent remains valid. Complaints If you have a complaint about the processing of your personal data or about the exercise of your rights, we ask you to contact us directly about this. You always have the right to file a complaint with the Data Protection Authority (Privacy Commission) – this is the supervisory authority in the area of privacy protection) – or to initiate legal proceedings. Privacy policy change IMPACT bv may change its privacy policy. We will announce this change on our website. The most recent change occurred on 24 May 2019. Older versions of our privacy policy will be stored in our archive. To consult these, please send us a request by e-mail.

Wil u meer weten over ons aanbod? Vul het contactformulier op en wij beantwoorden spoedig uw vraag. Contact IMPACT bv Klein Dalenstraat 26 b2 B-3020 HERENT + 32 16 52 09 94 info@impact-bv.be Company name + contact person email address Phone number Subject Message Send Thanks for contacting us. IMPACT bv Klein Dalenstraat 26b2 B-3020 HERENT Tel. + 32 16 52 09 94 info@impact-bv.be General R.P.R. Leuven BTW BE 0442.497.370 ING 390-0482726-12

Mieke Horemans As a trainer, consultant, and coach at IMPACT, I’m at my best empowering people and organizations to grow and contributing to sustainable organizational success. I graduated as an Occupational and Organizational Psychologist at KU Leuven and took various additional courses at Vlerick Business School and UAMS, among others. Until the end of 2024, I was active in the financial sector, where I held senior HR positions in various areas for more than 25 years at ING. My experience and expertise include leading both local and virtual international teams, leadership coaching and development, guiding and implementing digital and cultural transformations, talent and performance management, social relations and employee experience. You can contact me for training, workshops, individual coaching and organizational advice. I particularly love developing a customized approach that suits the organization, its employees and its goals. Respectful collaboration, empathic communication, authentic leadership and meaningful work are topics close to my heart. I enjoy spending my free time with my family and friends here or in Portugal, and I love discovering something new every day.

HR Business Partner Inex "We notice that thanks to the pragmatic approach of the trainers, our team leaders immediately apply many tips and tricks in their role as managers. IMPACT lives up to its name!" HR Manager Libeert "The people-oriented approach in combination with the expertise ensures a collaboration with 'impact'. A selection of the achievements: setting up salary classification with weighting of functions, assessments and function cards." L&D Officer Haacht "When we at Brouwerij Haacht started looking for a partner who could support us with our policy on 'workable work', we ended up at IMPACT. Mieke and Koen really listened to our wishes and needs." HR Greenyard Fresh “IMPACT works very personally and tailor-made. The lessons, the teacher and the administrative support are all 'on point'. “We have been working well with Impact for several years now.” "Nous constatons que grâce à l’approche pragmatique des formateurs, nos chefs d’équipe appliquent immédiatement de nombreux trucs et astuces dans leur rôle de managers. IMPACT porte bien son nom !"

Hello This is your About Page. It's a great opportunity to give a full background on who you are, what you do, and what your website has to offer. Double click on the text box to start editing your content and make sure to add all the relevant details you want to share with site visitors. My Story This is your About page. This space is a great opportunity to give a full background on who you are, what you do and what your site has to offer. Your users are genuinely interested in learning more about you, so don’t be afraid to share personal anecdotes to create a more friendly quality. Every website has a story, and your visitors want to hear yours. This space is a great opportunity to provide any personal details you want to share with your followers. Include interesting anecdotes and facts to keep readers engaged. Double click on the text box to start editing your content and make sure to add all the relevant details you want site visitors to know. If you’re a business, talk about how you started and share your professional journey. Explain your core values, your commitment to customers and how you stand out from the crowd. Add a photo, gallery or video for even more engagement. How we make IMPACT The values we stand for and strive for. Custom made We offer solutions that are fully tailored to your unique needs and goals. Personal, practical and relevant. Respectful We listen, communicate openly and respect everyone's background, ideas and work style. Collaboration is key. Durable We build future-proof, people-centric solutions with an eye for efficiency and long-term impact. Integrity Honesty and reliability are the basis of our work. What we promise, we deliver. Contact I'm always looking for new and exciting opportunities. Let's connect. info@mysite.com 123-456-7890

Almost everything will work again if you unplug it for a few moments, including you - Anne Lamott- Burn-out coaching How does burnout develop? ✔ Chronic stress without sufficient recovery moments ✔ Long-term overload on a physical, mental and emotional level ✔ Lack of control, recognition or support ✔ Perfectionism and high performance pressure ✔ Unhealthy work-life balance What can IMPACT do for you? ✔ Identifying causes and triggers of burnout ✔ Developing healthy coping strategies ✔ Learn to recognize and set boundaries ✔ Improve self-care and stress management ✔ Support recovery towards new energy and a healthy balance 💡 Together we work on sustainable recovery and well-being! Request a coaching

Miek Hoogsteyns I’m Katleen, born in 1975, and I graduated in Nutrition and Dietetics in 1997. My career started in the pharmaceutical sector at Bayer, where I quickly stepped into the world of clinical research. Thanks to the opportunities I received, I advanced to the role of team leader in 2006. What drives me? People! I gain energy from collaboration, keeping up with new developments, and seeing opportunities in change. That’s what makes every job exciting and meaningful for me. After a rewarding career in pharma, I’m glad I can continue pursuing my passion at IMPACT. Our mission – helping people grow – aligns perfectly with my values. As management & team support, I ensure smooth administration, contribute to the development of new training programs, and focus on projects in the healthcare sector. In my free time, I enjoy being outdoors, staying active, and volunteering. Because I believe in creating an impact!

Our Team At IMPACT we work with an enthusiastic team specialized in training, workshops, coaching, conflict mediation, consulting and assessments . With over 30 years of experience and diverse academic backgrounds – from psychology (work and organizational, and clinical psychology) to pedagogy, communication sciences, languages and speech therapy – we offer unique perspectives and insights, tailored to your organization. Our goal? To get the best out of people and create a lasting impact. Expertise en certificeringen Expertise waarop je kan vertrouwen Ons team combineert jarenlange praktijkervaring met permanente professionele ontwikkeling. We werken uitsluitend met trainers, coaches en consultants die beschikken over erkende certificeringen en wetenschappelijk onderbouwde methodieken. Onder meer: Gecertificeerde Insights Discovery Practitioners Gecertificeerde MBTI Practitioners EQ-i 2.0 Certified Practitioners LIFO® Certified Practitioners Real Drives Certified Practitioners Gecertificeerde gebruikers van de wetenschappelijk gevalideerde testbatterijen van Pearson Professioneel gecertificeerde coaches (ICF) Burn-outcoaches Zo kiezen we steeds de methodiek die het best aansluit bij de vraag van de klant, in plaats van één vaste aanpak toe te passen. Stijn Vandenberk Manager - Trainer - Consultant Mieke Casier Manager - Coach - Consultant Katleen Detloff Management & Team Support Miek Hoogsteyns Trainer - Coach - Consultant Mieke Horemans Trainer - Coach - Consultant Koen Van Holderbeke Trainer - Consultant Els Ory Trainer - Coach Ken Pieters Trainer - Consultant Internship Did you know? We collaborate with KU Leuven by offering internships for Master's students in Work and Organizational Psychology every year. This way, we stay up to date with the latest theoretical insights and ensure that our approach always remains evidence-based. Pieter Sablon Support training materials Freelancers Did you know? In addition to our permanent team, we work with experienced freelancers. Their expertise and fresh perspective help us to remain flexible and innovative in everything we do. Martine Eerdekens Consultant - Coach Yana Vanderrijst Consultant - Trainer Twiggy Peeters Energy Coach Veronique Hofman Consultant Emilie Michaux Consultant - Trainer - Coach Heidi Werckx Consultant organisatie - redesign Bar Fit Partner - Personal Trainers

Proces guidance in conflicts Restoring Collaboration and Trust ✔ Guidance on resolving tensions and conflicts within teams or between individuals ✔ Analysis of the work situation, behaviours and relationships to uncover underlying causes of conflict ✔ Personal and group oriented feedback with concrete recommendations ✔Advice and an action plan to proactively address psychosocial risks and achieve sustainable collaboration What does IMPACT process coaching offer? ✔ Individual and group discussions in a safe and confidential setting ✔ Objective analysis and advice with a focus on long-term solutions ✔ Optional: personality assessment and feedback on development opportunities Contact us for more information