• What is being assertive?

• The difference between assertive, aggressive, manipulative and submissive behaviour

• When (not) to be assertive?

• Verbal and non-verbal assertiveness

• Being able to give feedback correctly in dialogue

• The assertive monologue

• Saying no and insisting

• Dealing with difficult messages

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• Setting up Outlook as a dashboard for your work organisation

• Using the Calendar in an optimal way

• Using the task list in Outlook

• Processing incoming emails efficiently

• Classifying and retrieving information in Outlook

• Relating between Outlook modules

• Little-known but useful options in Outlook

• Gain insight into how different forms of media work

• Drafting clear press releases

• Crisis communication

• Non-verbal communication

• Dealing with critical questions, emotionality or aggression

• Interview techniques: formulating clear and transparent questions and answers

• Learning to recognise and accept stress

• Different kinds of stress

• Acknowledging/managing inappropriate emotions

• Developing emotional self-awareness

• Basic insights into stress-reduction

• Insight into the importance of time as a stress factor

• The ability to create mental peace

• Our influence in our own stress

• Concrete actions to reduce or avoid negative stress

• What is timemanagement?

• Managing time effectively and efficiently

• What are my objectives and priorities?

• The laws of timemanagement

• Plan effectively

• Dealing with time-consuming activities 

• Increase efficiency (email, meetings, telephone calls, work discussions and drop-ins)

• Daring to set boundaries and stand up for your own time

• Working on a sustainable career perspective

• Workable work

• End-of-career arrangements

• Legal framework for pensions

• Pension bonus

• Workable work-life balance

• How to stay vital in your job?

• Mental and physical health

• Pension – what does it mean for me?

• Defining the objective of the presentation

• Preparing a presentation

• Being able to present persuasively

• The role of the presenter

• Effectively handling questions and comments from the audience

• Being able to deal with unforeseen circumstances

• Being able to avoid presentation stress